Tell us what you need and we'll keep your request tied to one reference from the first reply to the resolution.
Include your order number if you have one. You'll receive a reference immediately.
Prefer email? Write to support@rosiegifts.com.
Each item is made to order. Most orders arrive in 5–12 business days, depending on the product and destination. Your checkout estimate is the most accurate for your address.
You can cancel before production begins. Once your item is being printed, cancellation is no longer possible. Contact us as soon as possible if you need to cancel.
Email support@rosiegifts.com with a photo of the damage and your order ID. We'll arrange a replacement or full refund.
Once an order is in production, we can't make changes. You can create a new order with a different design.
Yes. We ship worldwide. Shipping costs are calculated at checkout based on your location.
We accept JPEG, PNG, WebP, and HEIC images up to 10MB. For best results, use a clear, well-lit photo.
You can generate up to 5 different illustration styles per project and choose the one you like best.
Your photos are stored securely and used only to create your personalised product. See our Privacy Policy for full details.